How does Fix It Mate work?
Unlike other websites that simply advertise contractors, we’re here to ensure you have access to the best professionals for your project. We don’t charge you to search or connect with contractors. Through our thorough inspection process and ongoing monitoring, we guarantee that any contractor you choose will meet high standards of quality. And you’re free to contact as many companies as you need until you find the perfect fit for your needs.
What checks are performed to ensure your contractors are safe and trustworthy?
At Fix It Mate, we prioritize the safety and trustworthiness of our contractors, ensuring that every project is handled with the highest standards. All of our contractors undergo thorough background checks to ensure they have no criminal history and have a clean record. This includes verifying past employment and checking for any red flags that might affect their trustworthiness.
Licensing and Certification Verification:
We make sure that every contractor holds the proper licenses and certifications required by local and state regulations. This ensures they are qualified to perform the job safely and to industry standards.
Reference Checks:
We reach out to previous clients to verify the contractor's work quality, professionalism, and reliability. This helps ensure that they have a proven track record of delivering quality service. By performing these checks, we ensure that our contractors are not only skilled but also trustworthy and dependable, giving you the confidence that your home improvement projects are in safe hands.
What happens if I'm not happy with work done by a Fix It Mate member?
Your first step should always be to contact the contractor directly to address any issues. Keep in mind, they’ve built their reputation on high-quality work and customer satisfaction, so they’ll want to resolve any concerns you have. If the issue can’t be sorted with the contractor, reach out to our office via email, and we’ll send you a link to our online complaints form. We recommend keeping a record of all your communications so we can better understand where things went wrong. If the work is found to be subpar, the contractor will be removed from our site and banned from using Fixitmate.co.za in the future.